Where will I receive my tickets?

You can download your tickets after checkout. You  will also receive an email to which your tickets will be attached.

Do I need to print my ticket?

You do not need to print your ticket as long as you can present it on your phone at the door.

Can I buy tickets at the door?

You can buy tickets at the door if the show is not sold out. Tickets sold day of show may also be marked-up by up to $5 per person.

I did not receive my ticket

If you did not receive an email with your tickets, please check your junk and/or spam box. If you still cannot find it, contact us.

Can I give my ticket to someone else?

Absolutely. Tickets are not nominative and can be given to someone else.


Can I be refunded?

Tickets are none refundable but can be given or sold to someone else.

I cannot come to the show, what should I do?

Simply try to sell or give your ticket away.



How do I give my ticket away?

You can simply forward your e-ticket to the person you are giving or selling the ticket to. Make sure the person who received the ticket also has your name to avoid confusion at the door.

I cannot attend the event but I want to donate the money. What should I do?

Simply contact us and let our team know that you will not be attending but wish to donate the amount of the ticket. 

Day of show info

Where can I find the schedule for a show?

In the main menu go to concerts and events and select the show you would like to get information about.

Towards the bottom, you will see a tab called “day of show schedule”. 

Can I bring my own food or drinks?

You cannot bring your own alcoholic beverages to any show. 

Some shows may allow your own food to be brought in. Check the information tabs on the bottom of each event for more information.

Kids and families

Are kids allowed at the show?

Unless otherwise indicated on the event page, kids are allowed at every event.

Do I need a ticket for my kid?

Children of 12 years of age or younger do not need a ticket to attend the event. 

Are dogs allowed?

Dogs, other than service animals, are not allowed at our events. 

Can't find the answer you're looking for? Don't hesitate to reach out!

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